POLICIES 

Policies-2a400w

 

Nancy Murray is our office manager and insurance specialist. As office manager, she is responsible for the daily operations of our office, and for the scheduling and coordination of patient treatments and payments. As insurance specialist, she makes all financial arrangements with our patients. She is more than happy to assist you with insurance or financial questions you may have.

Insurance

Our office participates with the following insurance plans:

  • Aetna PPO
  • Metlife PPO
  • United Concordia PPO
  • DentaQuest PPO

For patients participating in these insurance plans, we will bill at the negotiated rate. Patients are responsible for ALL fees not covered by these dental plans. In cases where patients have 2 dental insurance plans, we will provide you with forms to file for secondary coverage. However, you will be responsible for payment in full after your primary coverage is paid.

Companies often change the dental plans they offer to employees on a yearly basis. Because we deal with so many dental plans outside of the ones with which we participate, we ask that our patients KNOW and UNDERSTAND their own insurance plans. This will help eliminate any confusion or misunderstandings.

Before we initiate treatment, Nancy can help you better understand your insurance and determine approximate insurance coverage. This is NOT a guarantee of insurance payment. She may also be able to help you with any problems you may encounter trying to get insurance reimbursement. All insurance claim forms are filed the day of your visit.

Financial

We make every attempt to keep our fees reasonable while still providing the highest quality of dental care. Payment is due at the time the service is rendered for all patients who do not have dental insurance or have not made alternative plans.

If you have questions or concerns about your account, you may contact us Monday through Thursday during normal business hours. Please ask to speak with Nancy. In most cases, a simple telephone call will help to answer any questions or misunderstandings.

We accept all major credit cards. We are also affiliated with Capital One Healthcare Finance and Care Credit, which may be used to help you with your dental costs.

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit. Click here for more information or to apply for financing.

CareCredit® Information and Application
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